AI Answering Service for HVAC Companies

Your Furnace Breaks at 11 PM.
Nobody Answers. They Call Someone Else.

47% of home service calls happen outside business hours. If you're not answering at 10 PM on a Saturday in February, you're handing emergency jobs to competitors. Vox answers every call, dispatches emergencies, and books jobs 24/7.

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Missed Calls Are Bleeding Your Revenue

After-Hours Voicemail

Most callers hang up and try the next company. The average HVAC emergency call is worth $350–$800.

Peak Season Overwhelm

Your dispatcher is overwhelmed during heat waves and cold snaps. Peak demand is when you lose the most calls.

Weekends & Holidays

These calls have the highest urgency and highest willingness to pay premium rates — and they go unanswered.

Vox: Your AI HVAC Answering Service That Never Sleeps

24/7 Coverage

Every call answered in under 1 second. No hold queues. A burst pipe at midnight gets handled the same as a tune-up request at 10 AM.

Smart Dispatch Logic

Vox determines urgency from the conversation. No-heat in winter? Escalate immediately to on-call. AC tune-up? Book the next available slot.

Service Area Enforcement

Vox checks the caller's zip code against your coverage area in real time. No more dispatching a tech 45 minutes outside your zone.

CRM & Calendar Sync

Vox pushes job details directly into ServiceTitan, Housecall Pro, Jobber, or your scheduling platform.

How It Works for HVAC Companies

Step 1

Set Up Your Service Profile (20 min)

Define services, service area by zip code, business hours, and escalation rules for emergency vs. next-day booking.

Step 2

Forward Your Lines

Route after-hours calls to Vox, or use Vox as your primary answering layer. Most HVAC companies expand to full coverage within a month.

Step 3

Jobs Flow Automatically

Every call produces a structured job ticket: customer name, address, issue, urgency level, preferred time. It lands in your dispatch software instantly.

Step 4

Scale Without Hiring

Peak season call volume doubles or triples. Vox handles 10 simultaneous calls as easily as 1. No seasonal dispatchers needed.

The Numbers

Traditional answering service at peak season (500 calls/month, avg 4 min): $3,000–$4,000/month. And they still lose calls during volume spikes.

One emergency call saved per week at $500 average = $2,000/month in recovered revenue. Vox pays for itself before your first invoice.

Hire Your HVAC AI Employee

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Frequently Asked Questions

How does the AI handle accents and different speech patterns? +
Vox is trained on thousands of hours of diverse American English, including regional accents, ESL speakers, and varying speech speeds. Our voice model adapts in real time to the caller's cadence and pronunciation. In testing across 50,000+ calls, Vox maintains 97.4% comprehension accuracy regardless of accent. If Vox can't understand a phrase, it asks a natural clarifying question instead of guessing.
Can Vox transfer a call to a human if needed? +
Yes. You define the rules. Vox can warm-transfer to a specific team member, an on-call number, or a department line based on the conversation context. Transfers happen mid-call with a brief handoff summary so the human has full context. If the human doesn't answer within 30 seconds, Vox takes a detailed message and sends an urgent notification.
Does Vox integrate with my CRM or scheduling software? +
Vox integrates with any system that supports Zapier or webhooks—covering virtually every modern CRM, PMS, and scheduling platform. Popular integrations include Salesforce, HubSpot, Clio, ServiceTitan, Housecall Pro, Jobber, Dentrix, Calendly, and hundreds more. Call data is pushed in real time. Setup takes 5–10 minutes per integration.
How much does an HVAC answering service cost? +
Traditional HVAC answering services charge $0.75–$1.50 per minute, which adds up to $3,000–$4,000/month during peak season. Vox AI provides unlimited 24/7 HVAC call answering at a flat monthly rate starting at $49. No per-minute charges, no contracts, and no missed calls during volume spikes.
Can an AI answering service handle HVAC emergency dispatch? +
Yes. Vox determines urgency from the conversation — no heat in winter gets escalated immediately to your on-call technician, while routine tune-up requests are booked for the next available slot. Vox follows your dispatch rules every time, checks the caller's zip code against your service area, and pushes structured job tickets directly into ServiceTitan, Housecall Pro, or Jobber.
What happens if a caller wants to speak to a real person? +
Vox can warm-transfer to your on-call dispatcher or office manager at any time during the call. You define the transfer rules — emergencies go to one number, sales inquiries to another. If the human doesn't answer within 30 seconds, Vox takes a detailed message with full context and sends an urgent notification via text or email.