Voxx is your front-line technical support: it triages issues, troubleshoots common problems, resets credentials, opens tickets, and escalates the hard cases to your engineers — with everything documented.
7-day pilot. No contract. No credit card.
Front-line technical support, handled by AI.
Diagnoses common issues and walks users to a fix before anything reaches your engineers.
Logs every issue as a ticket with reproduction steps, severity, and full context.
Handles credential resets and account recovery securely, following your verification rules.
Leads users through clear, plain-English steps and confirms the problem is actually solved.
Recognizes when an issue needs a human and escalates to the right engineer with the full history.
Answers “is it down?”, posts status updates, and keeps users informed during incidents.
5-minute setup. 7-day pilot. Walk away if it's not a fit.